Frequently Asked Questions

There are many ways for organizations to create a website nowadays, but a CARE Kit is different because it comes with templates and tools that are specific to your work as a membership leader. Our team has been working with associations, trade groups, and membership-based nonprofits since 2005, so we've seen what works well and what doesn't when our clients use other platforms. As a result, each CARE Kit is specifically designed with the needs of membership organizations in mind.

CARE is an acronym for Consistent, Attentive, Responsive, and Engaging. Our work is about more than creating pretty websites. It's about making sure your leaders are as effective as possible in delivering member care.

We've designed these CARE Kits to cover what's needed universally by most small to mid-sized membership organizations. 

Essential Website Pages

Your template will contain the following pages: 

• Home
• About
• Membership
• News
• Events
• Member Area
• Contact Us

These pages can be renamed or used for something different if any of these do not apply to your organization.  If you have your content ready-to-go during your first Onboarding Session, we'll help you enter the content into the template. Every page will be editable. You can also add additional pages later.

Essential Automations

The following workflows will be in your account in DRAFT status. You can modify and set to published when you are ready.

• What happens after membership is purchased
• What happens after a renewal is purchased
• What happens after membership is cancelled
• What happens after a contact form is submitted
• What happens after a donation is made
• What happens after someone signs up to volunteer
• What happens after someone subscribes for updates
• What happens after someone unsubscribes

Essential Email Templates

The following emails will be in your account. You can edit these and add additional templates as needed.

• New Member Welcome
• Renewing Member Thank You
• Renewal Reminder
• Launch Announcement
• Basic Email (use for anything)

Essential Forms

The following forms will be in your account. You can add/change fields to these. You can add additional forms (unlimited) as needed.

• Contact
• Subscribe
• Volunteer

Essential Payments

E-commerce will be set up to handle the following items. You can add additional products as needed.

• Membership
• Donation
• Event Ticket

After you place your order, you'll immediately receive a link to schedule your first Onboarding Session. During that Session (conducted by Zoom), we'll set up your access, walk you through the account, and show you how to edit the website template.

The Onboarding Sessions are your key to a successful transition. This is where you'll learn the JourneyCARE platform, be able to ask questions, and get assistance through the tricky parts of a website migration.

Generally, it works best to break things down into these pieces:

Onboarding Session #1:

We'll orient you to the overall JourneyCARE account and teach you how to edit the website. If you have events, we'll show you how to enter those on the calendar. We'll also show you how to set up "products" like your membership levels to be purchased.

Onboarding Session #2:

We'll connect your payment methods, and make sure your payment automation is set up correctly. 

Onboarding Session #3:

We'll explain how to create and organize custom fields, then review your data before you import.

Onboarding Session #4:

We'll do one final check of everything before you Go Live and then help you publish your site to its final domain.

The onboarding process is mostly self-paced. You'll determine how quickly set-up happens based on how quickly you can modify the templates (after we train you).

To prevent the process from being too overwhelming all at once, we generally break things down into 4 sessions, but you can move more quickly if you're experienced with website building or you're highly motivated to get across the finish line.

The subscription is flat-rate, recurring monthly or annually. It is $97/month or $997/year.

Your website is 100% completely changeable.  Every color, every font, every image, every layout... it all can be changed with the drag-n-drop editor. The template is intended to give you a starting point, but you'll never need to feel limited by it.

Your new JourneyCARE website will come with hosting and security certificate built in.  There is no need to pay for separate hosting. You should be able to cancel any existing hosting, SSL certificate, or website maintenance plans.

Our general policy is to raise prices on new customers while keeping existing customers grandfathered in at the rate they paid when they signed up.

If your board wishes to contractually "lock into" a rate to be reassured of no change, we can accommodate that request.

Because we've been working with associations, trade groups, and membership-based nonprofits since 2005, we understand that boards typically set the budget a year in advance. Any future price increases would be communicated well in advance of implementation to provide ample time for board review.

Like most web-based site editors, you'll need to keep your website connected to our platform as all of the hosting, security, and editing elements are built-in. 

If you were to cancel your account in the future, we can provide you with an export that contains HTML, CSS and images from the site, which may be useful to a web designer. However, there are many features that aren't exportable like contact forms, automations, mobile-optimized images, etc.

Any contact data, form submissions, etc. can be exported to Excel spreadsheets at any time.

We are happy to consider a special request. Often, it's just a matter of making a few tweaks to an existing kit. If it's reasonably do-able, we'll make it happen.

Yes, this is typically something we can do!  Once your custom CARE Kit is ready, we'll provide a private purchase link for your members to use. The CARE Kit will not be made available to the general public.

Set up a free consult and let's talk about your need. It may be possible to accomodate your request through the purchase of an extra time block or your situation may be more appropriate for a full custom build.

Feel free to jump on Joy's schedule here:

https://joyofmembership.com/consult